Wu Bai Ding

Customer Service Professional

个人信息
At the age of 24
Guangzhou City, Guangdong Province
13588888888
WORK HISTORY
SEP 2002 - PRESENT
Office Manager
ABC Inc

Provide leadership and support for business consulting firm employing more than100 associates. 

Manage 12 team members in daily administration of office activities to includeprocessing AP/AR, preparing correspondence / documentation, and managing clientrecords / databases. Interface with employees across multiple departments, ensuringefficient completion of special projects. Deliver effective, hands-on training to newemployees and motivate existing staff to achieve top-notch performance. Addressclient inquiries, providing account information and facilitating collection processes. 

Key Achievements: 

Implemented efficient records-management system that saved up to 10 hours perweek. 

Formally commended by senior management for exceptional flexibility andresourcefulness in rapidly changing situations.

JUL 1999 - AUG 2002
Administrative Assistant 
 XYZ Associates

Performed a broad range of administrative functions in support of architectural firmemploying 33 architects.

Wrote and edited correspondence and maintained detailed records. Coordinatedmeetings, updated calendars, and orchestrated complex schedules. Competentlymanaged busy 23-line phone system. Trained and mentored new office staff inpolicies and procedures. Performed word processing, data entry, and spreadsheetwork using Microsoft Office applications.

Key Achievements:

Successfully interacted with clients to generate repeat and referral business. 

Consistently commended by senior management for maintaining an outstandingrecord of accuracy, efficiency, and professionalism

FEB 1997 - JUN 1999
Office Assistant
Smith and Smith

Supported Administrative Manager in private learning center providingsupplemental instruction to more than 200 children each year. 

Prepared documentation, maintained records, and participated in scheduling ofprograms and private classes. Served as first line of contact for parents and students.Answered detailed questions and routed calls to appropriate representatives.Efficiently maintained database and files, processed new student paperwork, andinventoried and ordered supplies. 

Key Achievements: 

Honored with “Employee of the Month” award in recognition of strongperformance and dedication to productivity and student services. 

Commended for consistently resolving difficulties quickly and tactfully.





EDUCATION

Certified Microsoft Office Specialist 

Online Course 

B.A 

State University 

Graduated with Honors

Summary

Highly efficient Office Manager with experience in a wide range of administrative functions, staffmanagement, and operational oversight to ensure exemplary customer service.Direct wide range of office procedures including administration, bookkeeping, customer service,scheduling, event planning, and special projects.Exceptional interpersonal and leadership skills, with the ability to build positive and productiveoffice teams.Leverage outstanding organizational and analytical skills to evaluate and revise administrativeprocesses and improve accuracy and efficiency.Outstanding communication skills to build rapport with clients and employees at lateral andexecutive levels.Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), QuickBooks, Quicken,Lotus 1-2-3, and Internet research and applications.

PROFESSIONAL

Member, Society of Human Resource Management (SHRM)

ASSOCIATIONS

Member, Office Manager’s Association (APOM)

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