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65 years old
3years expericence
131xxxxxxxxx
service@500d.me
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Education
2014.3-2015.5
Microsoft Networking Diploma
2015.7-2014.7
Associate of Arts
2010.2-2015.6
Accounting
Work experience
2015.7-2017.6
Technical Support
2003 - Present

Facilitated network uninstall and reinstall of tax preparationsoftware for accountants working without internal IT personnel.Supported single-user networks in downloading, installing, andconfiguring software updates online. Assisted QuickBookscustomers with supplies integration.

Identified and resolved malfunctions pertaining to systemaccess for agents, collaborating with agents and theengineering/product development teams. 

Supported QuickBooks desktop and online customers withtips to help clients discover additional features within theirsoftware resulting in increased business and streamlinedaccounting processes. 

Facilitated first time use QBO customers as well as FTUPayroll within their accounts. 

Directed and supported other agents as mentor and subjectmatter expert in managing escalated issues. 

Routinely worked with Tier 3 agents and engineers totroubleshoot and resolve emerging issues. 

Discovered accounting inaccuracies caused by technical bugs;reported to management to determine resolution. 

Performed comparative research to determine the cause ofissues and identify areas needing improvement.

Held additional roles with Parsons, Verizon and Bell Atlantic

Summary
Analytical Accounting Support Professional offering over 15 years of experience providing technical support to accountants utilizing an array of technology and software programs. Subject matter expert in QuickBooks Online US and Canada, QBO Payroll, and ProSeries. Certified change agent, adept at formulating processes and leading teams in achieving excellence in client satisfaction, productivity, and profitability. Seamlessly interfaces with customers and personnel at all levels
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