Wu Bai Ding

Accounting

个人信息
24 years old
Guangzhou City, Guangdong Province
13500135000
Education
Strayer University
Microsoft Networking Diploma
Strayer University
Associate of Arts
Strayer University
Accounting
Work History
INTUIT INC
Technical Support
2003 - Present

Facilitated network uninstall and reinstall of tax preparationsoftware for accountants working without internal IT personnel.Supported single-user networks in downloading, installing, andconfiguring software updates online. Assisted QuickBookscustomers with supplies integration.

Identified and resolved malfunctions pertaining to systemaccess for agents, collaborating with agents and theengineering/product development teams. 

Supported QuickBooks desktop and online customers withtips to help clients discover additional features within theirsoftware resulting in increased business and streamlinedaccounting processes. 

Facilitated first time use QBO customers as well as FTUPayroll within their accounts. 

Directed and supported other agents as mentor and subjectmatter expert in managing escalated issues. 

Routinely worked with Tier 3 agents and engineers totroubleshoot and resolve emerging issues. 

Discovered accounting inaccuracies caused by technical bugs;reported to management to determine resolution. 

Performed comparative research to determine the cause ofissues and identify areas needing improvement.

Held additional roles with Parsons, Verizon and Bell Atlantic

Summary
Analytical Accounting Support Professional offering over 15 years of experience providing technical support to accountants utilizing an array of technology and software programs. Subject matter expert in QuickBooks Online US and Canada, QBO Payroll, and ProSeries. Certified change agent, adept at formulating processes and leading teams in achieving excellence in client satisfaction, productivity, and profitability. Seamlessly interfaces with customers and personnel at all levels
CORE COMPETENCIES
Intuit Online Payroll – Merchant Services Integration – QuickBooks Certified ProAdvisor – Project Management - TroubleshootingBookkeeping – Payroll – Customer Service – Individual Income Taxes – Accounts Payable – Accounts Receivable – GAAPMonthly Account Reconciliations – Business Income Taxes – Technical Support – Systems Integration – Quality Assurance
Skills
Hardware/Systems Multiplexers, PC/Server, Admin, Routers, Switches, IP Telephony, Mac, Windows Databases Oracle 10G, MS Access Languages C++, Unix, Visual Basic, SQL, HTML, VBA Applications Microsoft Office Suite: Word, Excel, Outlook, PowerPoint QuickBooks, Quicken, ProSeries, Intuit Online Payroll

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