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Education
Sep 2014 - Present
Customer Service Specialist
Campus Bookstore

  • Deliver superior student and faculty customer service,assisting in locating texts and other reading materials. 
  • Process cash and credit transactions through the cashregister, ensuring accuracy in accounting of monies. 
  • Organize and merchandise store, allowing items to be easilylocated and ensuring store is aesthetically appealing. 
  • Address student questions on books needed for classes andprovide information on store policies.

2012.4-2014.7
Customer Service Associate
Hardware Store

  • Provided knowledge on tools, cleaning supplies, paint,electrical, plumbing, garden and general hardware. 
  • Reordered products and ensured the availability of storeinventory. 
  • Merchandised and marketed products; updated pricing andkept shelves fully cleaned and neatly organized.  
  • Assisted customers with locating their purchases and placedspecial orders. 
  • Answered phone calls and cashiered the front register andstocked and shrink wrapped pallets and shelves. 
  • Ensured store cleanliness, made store deliveries and built updisplays and end caps.

2010.4-2012.7
Sales Clerk
Marketing Firm

  • Coordinated sales promotion activities and sold $7K to $10Kper month in store merchandise. 
  • Performed shipping and receiving of merchandise andmaintained inventory through ordering stock. 
  • Provided superior customer service to increase customerretention. 
  • Checked out customers using the cash register.

Summary

  • Forklift Certified 
  • C3 Chip Key Certified 
  • Key Duplication Certified 
  • FOB Auto Remove Certified

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