Wonderful DingRetail sales

Job Objective:Web Designer

Work History
Sep 2014 - Present
Customer Service Specialist
Campus Bookstore

  • Deliver superior student and faculty customer service,assisting in locating texts and other reading materials. 
  • Process cash and credit transactions through the cashregister, ensuring accuracy in accounting of monies. 
  • Organize and merchandise store, allowing items to be easilylocated and ensuring store is aesthetically appealing. 
  • Address student questions on books needed for classes andprovide information on store policies.

Oct 2012 - Sep 2014
Customer Service Associate
Hardware Store

  • Provided knowledge on tools, cleaning supplies, paint,electrical, plumbing, garden and general hardware. 
  • Reordered products and ensured the availability of storeinventory. 
  • Merchandised and marketed products; updated pricing andkept shelves fully cleaned and neatly organized. 
  • Assisted customers with locating their purchases and placedspecial orders. 
  • Answered phone calls and cashiered the front register andstocked and shrink wrapped pallets and shelves. 
  • Ensured store cleanliness, made store deliveries and built updisplays and end caps.

Oct 2010 - Oct 2012
Sales Clerk
Marketing Firm

  • Coordinated sales promotion activities and sold $7K to $10Kper month in store merchandise. 
  • Performed shipping and receiving of merchandise andmaintained inventory through ordering stock. 
  • Provided superior customer service to increase customerretention. 
  • Checked out customers using the cash register.


  • Forklift Certified 
  • C3 Chip Key Certified 
  • Key Duplication Certified 
  • FOB Auto Remove Certified


Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-lineresults in customer loyalty and increased profitability. Solid background in providing outstanding service, building customerrelationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team memberson improving efficiencies. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizationalobjectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Selfmotivated,punctual and reliable, and passionate about building lasting business partnerships and consistently exceedingexpectations. Bilingual in Spanish and English. Expertise in retail, hospitality/hotel and restaurant operations.


Customer Service                                    Sales & Marketing Strategies                               Conflict/Complaint Resolution 

Front-End Operations                             Team Development & Training                             Sales & Margin Improvement 

Retail Operations Management              Merchandising & Warehouse Operations            Cost-Reduction Strategies 

Customer Focused Leadership

Volunteer Experience & Professional Affiliations

  • Volunteer, Measure F Campaign to Modernize and MaintainLTCC, 2014 – Present 
  • Volunteer, ISSI Dance, 2014 
  • Student Representative, LTCC Student Learning Committee,2014 – Present 
  • Member, LTCC Student Senate, 2014 – Present 
  • Kiwanis Community Carnival, 2015


General Education                        University of Anywhere                                In Progress, 3.6 GPA








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