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来源:五百丁 作者:网络

  Anny Smith

  D-90, 25th Street

  Clewiston, FL, 0510

  Cell: (123) 459 9784

  Email: smith.anny@example.com

  Career Profile:

  To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization.

  Professional strengths:

  Possess seven years of experience in customer service

  In-depth knowledge of basic operating systems

  Flexible, attention to detail and ability to learn quickly

  Possess excellent listening and responding skills

  Ability to handle multiple tasks and solve customer queries efficiently

  Possess good sales and customer service skills

  Excellent administrative and organizational skills

  Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues

  Highly initiative to manage a busy workload without close supervision

  Ability to build and maintain good relationship with customer

  Educational Summary and Certifications:

  Bachelor's degree in English from Daffodils Arts College in the year 19XX

  Master's degree in English Language from university of XYZ in the year 19XX

  Certification course in Communication skills from soft skills training center in the year 19XX

  Professional Experience:

  ABC Business Center Inc, State

  20XX till date

  Customer Care Officer

  Responsible for dealing with customer relevant queries, complaints and request for information on products and services

  Assigned the tasks of recording all communications between various parties

  Handled the tasks of drafting documents as requested by Customer Care Manager

  Prepared daily, weekly and monthly statistical reports

  Responsible for generating ideas on ways to resolve problems and serve customers in a better way

  Confirmed customer understanding of the solution and provided extra customer education as required

  Techno Global Center Co Inc, State

  20XX till date

  Customer Care Officer

  Assigned the tasks of processing customer orders as well as provides details about the products and services to customers

  Handled the responsibilities of designing activities to improve business performance and customer satisfaction

  Conducted needs-based selling by using non-scripted probing techniques to find customer requirements

  Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests

  Handled the tasks of preparing customer correspondence and updating customer files

  Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization

  Areas of Interest:

  To apply my comprehensive customer service skills to meet the goals and objectives of the organization

  To increase the sales and service of the organization by applying my excellent negotiation and customer service skills

  Personal Details:

  Name: Anny Smith

  Date of Birth: XX/XX/19XX

  Employment Status: Full time

  Relationship status: Married

  Reference:

  Mr. Charlie Smith

  Senior Customer Care Officer

  Lopez Associates Co Inc, State

  Cell: 123-589-3655

  Email: smith.charlie@example.com

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